Artificial intelligence applied to your business .
AI is useful for automating repetitive work and for answering the questions that currently eat your team's hours. We implement concrete solutions — chatbots, automations, language model integration — against a measurable goal, not as an experiment.
What AI actually solves in a small company
It is worth being specific, because there is a lot of noise around AI. In practice, what it handles well today is: answering frequent questions without human involvement, extracting data from documents, classifying and routing incoming messages, and chaining tasks between systems that do not talk to each other. What it does not handle well is making critical decisions unsupervised. We design around that boundary rather than pretending it does not exist.
- Automated 24/7 answers to common questions
- Data extraction from invoices and documents
- Classification and routing of incoming messages
- Automatic summaries and reports
Customer service chatbots
A well-designed chatbot answers what your team answers twenty times a day and hands over to a person when the question falls outside the script. The difference between a useful one and a frustrating one lies in the information it is given and in knowing when it should give up and pass the conversation to a human. We integrate with your website, WhatsApp or whichever channel you already use.
Process automation
Many tasks a person does manually are chains of predictable steps: an order arrives, it goes into the spreadsheet, the warehouse is notified, the customer gets an email. That kind of flow can be automated with n8n and connected to the systems you already run. The return is usually immediate because the time saved is easy to measure.
- Automated flows between applications with n8n
- Data synchronisation between systems
- Automatic notifications and alerts
- Scheduled reports generated without intervention
Language model integration
We connect models from OpenAI, Groq and other providers to your own data, so answers are grounded in your information rather than generic knowledge. This is done with retrieval architectures (RAG) that consult your documents before answering. It is the difference between an assistant that knows your business and one that improvises.
Technology we use
Frequently asked questions .
Is AI useful for a small business or only for large companies?
It is particularly useful for small businesses, because repetitive work weighs proportionally more when the team is small. Automating frequent enquiries frees up hours that a three-person team really feels.
What do I need to implement a chatbot?
The information it should answer from: FAQs, catalogue, policies, opening hours. The better organised that information is, the better the chatbot performs. We handle the technical side.
Is my data exposed when using AI?
It depends on the implementation. We configure integrations so sensitive data stays inside your infrastructure when the case calls for it, and we use providers with no-training agreements on submitted data. This is a conversation we have at the start of a project, not at the end.
What does an AI solution cost to run?
On top of development there is a usage-based cost for the model, which scales with query volume. For a small business support chatbot it is typically a low monthly figure. We give you an estimate with real numbers before starting.
Can AI replace my support team?
No, and be sceptical of anyone who promises that. What it does well is absorb the repetitive volume so your team handles the cases that need judgement. We always design an escalation path to a person.
What is n8n?
An automation tool that connects applications through visual workflows. It lets you chain actions between systems without writing code for every integration, and it can be self-hosted on your own infrastructure.
Want to talk about your project?
Tell us what you need and we will come back with a concrete scope and quote. The initial consultation is free.
Request a quote